Frequently Asked Questions

GENERAL
Q1. Where is your warehouse located?
Warehouse address:
Business hours: Monday to Friday, 9:00 a.m. to 5:00 p.m. (EST)
Q2. Which countries do you serve?
Mexico, Argentina, the United States, Spain, and other countries and regions.
Q3. What payment methods are available?
We offer secure, convenient payment options in US dollars (USD) or Chinese yuan (RMB).
Bank transfer (preferred for commercial orders).
Other commercial payment methods agreed by both parties.
Q4. If my country is outside your main service area, can they provide the same supply chain services?
Yes. We can tailor specialized services to each client's needs.
Q5. What sets Shenzhen XUNAN INTERNATIONAL CO.,LTD apart from other purchasing agents?
We provide end-to-end supply chain services. Beyond basic supplier sourcing, we bring together market trend analysis, cost optimization, rigorous quality control, logistics, and warehousing. Our professional team manages execution from start to finish to support smooth delivery worldwide.
Q6. How do they protect my product idea?
We share only the information a factory needs to prepare a quotation. Before disclosing detailed specifications, we can put a non-disclosure, non-use, and non-circumvention (NNN) agreement in place. We use bilingual versions suited to the country where you source, including English–Vietnamese and English–Chinese versions. These agreements are intended to offer stronger local protection than a standard US NDA. Our NNN agreement guide provides further details.
Q7. How long is your quotation valid?
Our quotations are usually valid for 15 business days. After that, changes in raw material prices may require us to revise the price.
Q8. Can I visit the factories myself?
Yes, and we encourage it. For guided factory visits, a bilingual team member accompanies you. We identify vetted factories in advance, arrange the logistics, and interpret on site so important details are clear. This approach has helped clients complete evaluations in one week that might otherwise take months.
Q9. How can I get real-time updates on my project?
Your dedicated account manager will keep you informed regularly, with updates on supplier sourcing, production status, inspection results, and logistics throughout the project.
Sourcing and Supply Chain in China
Q1. What end-to-end supply chain services does Shenzhen XUNAN INTERNATIONAL CO.,LTD provide to international clients?
We offer integrated supply chain solutions covering supplier sourcing, purchasing agent services, factory audits, product inspections, international logistics, customs clearance, and domestic and international warehousing. Our service spans the entire process, from purchasing in China to delivery worldwide.
Q2. How does your company help clients become more competitive?
Our experienced team draws on deep industry knowledge to focus on product innovation and cost optimization. Our market insight and young team's design perspective help us identify the needs of different regional markets and strengthen our clients' competitive position.
Q3. Do you offer OEM and private-label services?
Yes. We offer OEM and private-label services, including custom logos and packaging adjustments. Our team can also suggest packaging designs suited to your local market.
Q4. How do you control the quality of products in my order?
We conduct preproduction factory audits, in-process inspections, and preshipment checks in accordance with AQL standards. We check appearance, function, packaging, and labeling. We report any risks or defects before shipment so quality issues can be addressed before the goods leave China.
Q5. Can you recommend products if I do not yet know exactly what I want?
Yes. We draw on trends and data from your target market, local buying habits, and popular products to make tailored recommendations.
Q6. Are there any hidden fees? How are your services priced?
We itemize and confirm all costs before work begins. There are no hidden fees. Pricing depends on the scope, whether you need full sourcing support or a standalone inspection or logistics service.
Q7. Can you help me meet customs compliance requirements in my target market?
Our team has experience with the compliance requirements of many product categories and destination countries. We identify the certifications and documents you may need to reduce customs-related risks.
Q8. Can you arrange third-party laboratory testing for my products?
Yes. We coordinate testing with recognized accredited laboratories such as SGS and Intertek. Based on your target market's requirements, we arrange sample submission, monitor testing progress, and provide official reports. If a product fails a test, we work with the factory on corrective action before shipment. Testing costs are quoted separately in advance.
Q9. Can I purchase a single service, such as a factory inspection, without the full sourcing package?
Of course. Our services are flexible. You can choose a complete solution or select individual services such as sourcing, purchasing, inspections, or warehousing.
Shipments
Q1. What shipping options are available from China to my country?
We offer sea freight, air freight, international express courier, and rail freight. We can deliver to your overseas warehouse, an Amazon FBA warehouse, or an address you specify. We recommend a cost-effective option based on your budget and delivery deadline.
Q2. How can I request an air or sea freight quote?
For an accurate quote, contact us through the Contact page and select “Shipping” as your inquiry type.
Q3. How are international shipments handled?
We work with established freight partners specializing in air and sea cargo.
These partners handle transportation, while our team manages supplier sourcing, packaging, and coordination to keep the process smooth from China to your final destination.
We also coordinate directly with major carriers such as DHL, FedEx, UPS, and USPS to support secure and efficient handling throughout shipment.
Q4. How do you handle FCL and LCL shipments?
We send a steady volume of containers to Latin America each month. Whether your shipment is a full-container load (FCL) or less-than-container load (LCL), we can offer reliable sailing schedules and multiple departure options.
FCL – Full-Container Load:
We arrange container booking, trucking to the factory, loading, export declaration, and sea freight. The container is used exclusively for your goods.
LCL – Consolidated Cargo:
Your goods are sent to our designated consolidation warehouse, where they are combined with other customers' cargo in one container. We then arrange customs clearance and sea freight.
Q5. Can you handle both export clearance in China and import clearance at the destination?
We handle export customs clearance in China and can also arrange import clearance at the destination to reduce the risk of cargo holds, substantial fines, or abandoned shipments.
Q6. What information do you need to book an LCL shipment?
Please provide the product name, quantity, gross weight, carton dimensions, destination port, and delivery address. Once confirmed, we arrange warehouse receiving and container consolidation.
Q7. Can you ship dangerous goods or special-category products?
We handle most general cargo. Please tell us in advance about dangerous goods, special batteries, or restricted products so we can assess whether shipping can be arranged.
Q8. Can you receive and combine samples from several factories?
Yes. We can receive samples from different factories, combine them at our warehouse, and ship them to you in one package, reducing the cost of multiple separate deliveries.
Q9. Should I buy cargo insurance for my shipments?
We strongly recommend cargo insurance for sea and air shipments. Insurance can cover losses arising from accidents in transit, subject to the policy terms. We can help arrange coverage on your behalf.
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